I really want to like this platform. I was at Samsung prior to them acquiring SmartThings, and the promise of the platform is amazing.
That being said, BASIC functionality in core apps (like Smart Lighting) is just too darn unstable to be useful. Case in point - I have several of the Aeon Gen5 Multisensors, and in two cases, I’m using them for internal light control - one triggered on motion and one triggered on lux value. Both of those work perfectly.
However, in the SAME Smart Lighting App, another automation to use Lux value from another Aeon Gen5 refuses to fire the automation even after the lux value is received. This is beyond frustrating, and makes it an unusable platform in a lot of ways.
Yes, before anyone asks, I’ve tried submitting support tickets (hah, good luck waiting on that), and also ‘gotten in line at the chat support’ (#97 in the queue at 9 am when they opened - that should tell you something).
Sorry, I’m ranting, but as an engineer who worked at a similar startup to SmartThings, I can’t abide by the fact that BASIC and ‘official’ apps have so much instability.