Monkey see, monkey do, that’s today’s media. Julie is probably the most conservative journalist in the IoT arena. I think all of her 5 rules are no brainer, or al least are common sense to me. Even #5 …
Lesson #5: Consider a home-technology professional to recommend products and oversee your installation and integration. At the very least, they can suggest measures to mitigate damage from such things as Internet loss and product obsolescence. Also, they can respond quickly to disruptions with product substitutions and system re-configuration, often remotely.
You don’t have to hire one, this community serves exactly THAT purpose!
There’s nothing wrong with her rules. Yes, start-ups fail, cloud services are discontinued, etc. That’s just business. There wouldn’t be such an uproar if Revolv went bankrupt and shut down their service. But they didn’t. They were acquired by Nest/Google, a filthy rich corporation who were too preoccupied with talent acquisition and didn’t give a rat’s tail about the customers who were using Revolv service. They could have handled it differently by offering Revolv customers a refund or some other kind of compensation, but chose not to. And this is what Julie Jacobson doesn’t get. It’s not about technology. It’s about Customer satisfaction. The Rule #1 of any business is to put customer’s interests first. It’s funny that Google is now offering a refund for Revolv, which they could have done from the start and could have avoided this negative publicity.
Wow, my friend, just wow! Comparing to you, Nest/Google are PR geniuses. Why do you think anyone would want to do business with you (think marketing SmartTiles) if you claim screwing customers as a viable business model?
