Did you figure out why the info is not showing? I’m having the same issue and have tried repeat installations (it was quite hard to remove the existing installation!), but the battery info and the like just doesn’t show. Also there is no updating between the actual surepet app and the SmartThings version…should there be?
I have the surepet app controlling curfew as when I tried to set it via SmartThings it gave am me an error , something like I’m not authorised to do that action…suspect I’ve done something wrong, but no idea what. All the other info on setup was available and able to be set (eg location, pets to add).