It sounds like your keypad may having trouble communicating with the hub or possibly the platform is timing out.
If it’s the former you’ll notice that the keypad events are missing from the recently tab in the Classic app or the Events history in the new app. Adding a zigbee repeater close to your keypad may be the solution here (assuming the batteries are good). Once you start seeing the events show up then you can rule out keypad issues.
If it’s the latter it’ll fix itself once the platform resumes normal operation, it may help to delete the automations,recreate them and verify that it’s setup correctly. I can see the partial key working here so I’m guessing it’s a missed step or a platform timeout.
EDIT: Just saw your other post about your automation issues.