I’m glad the system has worked well for you, and I hope it continues to meet your expectations. A strong mesh is definitely helpful (I was a network engineer and had worked with both zwave and zigbee before I ever got SmartThings for my own home), but it can’t protect you from problems in the SmartThings cloud. And it doesn’t change the fact that ST can and does push out hub updates that can be neither refused nor delayed.
SmartThings has had at least one unscheduled outage in every month for the last 20 except, I think, Jan 2017. Sometimes more than one. And that’s not counting The planned outages for hub firmware updates.
Many people may not notice most of these because they are away from home when they occur, or because they have a Plan B of just walking over and turning on the switch.
In my case, I spend most of my life in one of two rooms, I can’t physically turn on the light switch, and I have to have someone else help even if the only thing that’s required to get things going again is to open the app, open an automation page, and save it again. So I do notice.
I don’t expect things to be perfect. I do expect an MFOP ( maintenance free operating period) for my home automation which is typical of most appliances: a minimum of six months, and preferably a year.
Since the fall of 2015, I’ve never gone longer than a two week MFOP with SmartThings, and frequently less.
I do get that MFOP from a number of other home automation systems, including the Philips Hue Bridge, Wink, Logitech Harmony, and Apple HomeKit. And in all of those cases I can delay maintenance updates until a time of my choosing, which significantly reduces the negative impact.
None of the systems are anywhere near as powerful or versatile as SmartThings, But they are more reliable even when using the exact same models of devices.
The issue isn’t the protocol or the network layout or anything done by the individual customer. It’s the cloud architecture and the development philosophy.
Of course that same development philosophy is what attracts many people to SmartThings: lots of exciting new features, lots of integrations, lots of customization options. But since this thread is specifically for someone who may not have the same “Plan B“ options as an ambulatory person, I do think it’s important to call out the MFOP issue.
Submitted with respect.