Questions from Wink user thinking of moving to SmartThings--multiple locations?

That can work for some situations. If you get a chance to look at some of the discussion threads on that second home quick browse list, it is one of the possibilities discussed. You can also look at the “power” list, there are some similar discussions there.

What it doesn’t help with are any devices which need a physical reset, something which does happen after some updates for some users, particularly sensors which may have to have the batteries popped before they’ll come back online.

( I myself am quadriparetic, so I’m very aware of all these issues since I have to pay someone else to do them. And the people who have second homes are also very aware of them. Most customers who only have one location may not even remember that they had to pop the batteries on a couple of sensors after a recent update.)

Good point. Though the ones I’m mainly concerned about are my 2 ecobee3 tstats, my Schlage Connect deadbolt and my Linear GD00Z-4 garage controller. Of those, the Schlage falls into the “gotta” pull the batteries category and I have had that issue occur once with the Wink. Luckily I was on-site so not a big deal.

The only way for me to let neighbors and contractors in is open the Schlage or garage door remotely which, if either need to be power cycled is a problem.

I should be able to connect to the ecobees without the hub so long as I have wifi. I say “should” because I had an issue with my upstairs tstat going offline a week before our last trip down. Ecobee support was able to see it had gone off/on-line a large number of times in the week prior to it seemingly going dead. When I arrived on site the tstat appeared fine and temps were good but I had to pull it from its’ base to power cycle it. The whole thing was a reminder of how unnerving it can be to be 600 miles away when things break and you can no longer get status updates.

Edit: Wrong Linear model number

1 Like

How about using the old wink hub at the remote property with a single smartplug connected.
That way you could remotely reboot your ST hub if it’s connected through the wink controlled smartplug

Interesting idea. Another user suggested a Synaccess NP-02 remote power switch. It can do scheduled power cycles, is accessible via telnet, serial, and local browser session. I was able to pick one up on ebay for $35 so I’m going to play with that but your idea might be a good fall back…

Hi WB, So at your advice I signed up for updates and as I perused through them I discovered this gem

North American Device Health Outage

Resolved
Users should now be seeing device reporting the correct health status. We have identified and resolved the issue. Thank you for your patience.
Posted 6 days ago. Jan 09, 2018 - 10:34 EST
Investigating
Some North American users are impacted by a device health outage. We are actively working to restore functionality.
Posted 7 days ago. Jan 08, 2018 - 20:31 EST

Ummm no this is not resolved if anything the last update made things worse… Does Samsung know?

1 Like