This morning I forgot to disarm my system and generated an alarm. However, after some recent update, to either th app or android, I’m unable to dismiss the alarm on the Status screen. This is what I see…
It’s not the usual large red area with clickable buttons. It’s all just text and there’s no active controls to touch.
I’m on Android 6.0.1. I’ve tried clearing the smartthings app data and cache but it doesn’t help. The system keeps sending me periodic notifications about the incident, which is getting quite annoying. Also, when I select the History tab it shows a similar screen with a message “Are you sure you want to delete this clip?”
There was an update to the android app this week and then an emergency hot fix to that update because it broke smart home monitor. So first thing check and make sure that you have the absolute newest version of the app and see if that helps.
Have the same issue today. Android 6.0.1 and application version 2.2.3 (the latest one that available in google play for my region). Is this issue was resolved in this version (2.2.3) or not? According to post, that was linked below, issue should be resolved in version 2.2.3, but I still have same issue and on dashboard I do not see even loading indicator.
same thing proper annoying. I have uninstalled the APP removed cache from app reinstalled same issue. So now I cannot arm/disarm from app…great work Samsung, proper useless!
Further I installed the app on a different android phone and status was back and there were no alert notifications. I assume this is a problem with the cache on the phone with the problem. I will try to manually remove any files folders related and report back.
This morning I had a very similar issue as well. My Smart Home Monitor registered an alarm but would not let me clear it, it simply cycled back to the Dashboard before I could click anything. I checked and updated to the newest version (2.2.6) and it fixed the issue for me.