As others have pointed out, are there enough active users who would vote to make a point?
Wink made the mistake of acting without user input and without poor timing/ communication, so many users bailed, including I. Wink added cost, but added nothing of value, and at least in my opinion, Wink was far less stable than ST. Wink also could not do much in the way of control as compared to off the shelf ST.
From my perspective, I’m willing to pay a reasonable amount of money, if there is enough use of the service and value add to make it worth the price. Obviously, there are other solutions that are “free”, that will likely drive people away if they start charging. For instance, Google and Wi-Fi enabled devices are much cheaper than ST and Zwave, but you are giving big “ABC” brother all your data, Google never understands you, and the off the Google routines are limited. From my understanding, Hubitat is more stable/local, but you have to invest lots of customization effort, which is a different cost. IFTTT is also now charging a monthly fee for more than 3 self developed applets. The problem I have with IFTTT beyond the cloud delays is that most of the stuff on there either has little value to me (e.g. notify me when the space station passes over my house), or just doesn’t work (LG). There is “no such thing as a free lunch”
The solution I’ve seen for SaaS that seems to make the most sense is a basic free tier, and then $s for added features. The $s could be one time charge or a subscription. Stability should be free.
I’d ask open ended questions to determine desired features and levels of cost. For instance:
You could ask for each item, would you pay tiered monthly fees (say $1 each) for:
- Upgraded DHs that expose all functionality
- Enhanced Automations
- Unique solutions libraries
- More C2C service integrations