No hub in IDE

[Coolfreak (Jason)]

Hi,

I’m new to all of this smartthings. But I have a hub and I have it working with two devices. A dimmer and a fan controller. The app works great and I can control everything. I went to ide.smartthings.com in an attempt to use custom device handlers. But after logging in, it doesn’t show any of my devices or my hub. I used the same account I use for the smartthings app. Is there something I am missing to connect them?

[Coolfreak (Jason)]

Well I figured out I was on a different shard.

It shows up here https://graph-na02-useast1.api.smartthings.com/

But now is there a way for ide.smartthings.com to take me to the right shard?

[brumster (Paul)]

Some relevant information here:

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: https://account.smartthings.com should take you to your correc…

[Coolfreak (Jason)]

Thanks for the help. I bookedmarked it as I’ll never remember that haha.

[Squidward (Jordon)]

Another thing I always do is if it signs me out and i need to re sign in I just click location then home(name of my hub) and boom all my stuffs there. Pretty much a routine at this point. Noticed it quite often signs me out of my hub.