RBoy
April 14, 2021, 6:24pm
3
Also try bringing the lock closer to the hub, that often helps. If you see a 0000 in the lock information while pairing the lock, that means it’s having trouble communicating and these steps will often fix it:
type:0000, mfr:0000, prod:0000, model:0000, ver:0.00, zwv:0.00, lib:00
That means the lock didn’t pair properly with the hub due to packet loss (interference, lack of buffering, weak signal) or latency causing the hub to timeout. Try these steps (don’t skip any):
Exclude the lock
Reset the lock
Reboot hub (or power it down for about 10 minutes if you suspect issues with the Z-Wave mesh)
Reboot your internet modem (this reduces the latency)
Change the lock batteries (half used batteries sometimes can cause packet loss since the voltage drops below the operating level during the pairing process due to heavy load)
Bring the lock within 3ft if the hub and then pair it using the Scan nearby button (don’t use the brand name option as that disabled remote programming for some locks)
After …