Netvox ZigBee devices compatibility

[JDRoberts]

@tirith

Does anybody know if there is any reason why a Zigbee certified device cannot pair with the smartthings hub or if I am missing something?
Thank you for your help!

Might not be the right profile. See the following (this is a clickable link):

FAQ: Zigbee Application Profiles, or why not all zigbee devices work with SmartThings

Zigbee is always zigbee, but the standard allows for different "profiles,"including manufacturer proprietary ones. [image] These are not all able to communicate with each other, they don’t even use the same addressing schemes. SmartThings uses the Zigbee Home Automation profile (ZHA 1.2) and part of the Zigbee 3.0 profile. Devices using other zigbee profiles may be able to join to the network, but their communications may not be understood, or they may frequently drop off because they don’t receive a handshake message they are expecting. There a lot of different ways to explain this, but I think one of the easiest is to think of zigbee as a post office and the different profiles as different languages. The outside envelope for different messages may look similar, have a specific format…