Hi all, I have been a bit stuck recently because I had problems with my Philips Hue system it messed up my SmartThings setup. I have paired the SmartThings Hub back to my Hue account but for some reason it is showing half of the devices either missing or offline so I am thinking maybe a whole need …

DO not reset your smartthings hub. The SmartThings staff is still making changes to the new Edge driver for Hue. If anything, i’d try deleting your phlips hue hub from SmartThings and adding it again.

Hi Jimmy, Thank you for the reply. I have removed the link and paired it again twice but it still doesn’t seem to fix the problem. I have many devices showing offline for some reason.

Hi jkp, Thank you for the reply. I haven’t done anything and randomly some of these offline lights have came online without me doing anything but some are still offline. I have no idea what is going on.

That has been occurring for some folks using the ST native Edge driver. Here is the thread that shows the current issue with that driver: https://community.smartthings.com/t/uk-v2-hub-not-communicating-with-hue-devices-june-2023/264437/213

Thanks jkp How do I get this code needed to set up the Hub again should I need to reset it?

Click on the channel invitation in the first post. Sign in and enroll the driver to install on your hub. Remove the old integration for hue… choose scan near by under add device and press the button on your hue bridge. They provide more details in the first post. You may face some of the same curre…

[image] Chris.smart: Thanks jkp How do I get this code needed to set up the Hub again should I need to reset it? The Welcome Code for hubs was required for the first couple of generations, but it was just on a card in the box, and a lot of people lost it later. :disappointed_relieved: If yo…

But to follow up - do NOT reset your hub :slight_smile: You don’t need the welcome code at this time. Resetting will not resolve the issues you are having.

Hi JDRoberts, Thank you for the info. I am using a Hub V2 and no longer have the card as this was many years ago. I am using the same email address and when I went to the SmartThings website and clicked on to email support it said the email was support@smarthings.co.uk and when I email that I get i…

Need to factory reset?

General Discussion

jkp August 25, 2023, 1:17pm 4

try this community developed Edge driver: https://community.smartthings.com/t/st-edge-philips-hue-lan-beta-3rd-party-driver-not-st-native/249030/

1 Like

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Need to factory reset?

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