Hi Michael! So, with any HA system, I think you need to be prepared to spend a little time figuring them out…I chose ST because it operates on multiple protocols (Z-Wave, Zigbee, and WiFi) providing great flexibility with future expansion, the positive reviews on the iOS app for mobile access, and the open source platform with established user/ support community.
I felt these features meant that the system would be around for awhile as there is an supporting user community and developers working around the clock to expand capabilities, share their knowledge, and influence the platform manufacturer. You won’t get that with a closed proprietary system. Also, software security is important to me, especially when you’re entrusting it with your loved one’s information and personal security…so I feel a little bit better about the open source approach…more eyes potentially identifying flaws, helping with solutions, and (hopefully) demanding they get pushed…again, something you lose to a large degree in a closed platform.
I am operating two basic systems (thermostats, some motion control, presence sensors, and power switch) in two homes, and the tech support is outstanding, but most answers, I have been able to find for myself in these forums. In my lengthy research, the ST hub just seemed to outweigh all the current competition…though this is a growing market, and you will have more and more choices in the coming months. I think ST is out ahead of the pack though, and am very pleased so far with my choice. It is a little research and trial/ error to work out the kinks, but worth it once you discover the automation approaches that work for your family.