After having my routines fixed for 1 day or so, then failing again, today I e-mailed support again to ask about the state of my ticket and if they could help. Today has been the first day that I am truly disappointed at SmartThings. Like truly, truly disappointed. I got two e-mails after the one I sent today, both stating the same thing, obviously giving away they were templates. To make things worse, on one of the e-mails, they didn’t even bother to change the name to whom it was adressed to my name! And to make things really worse, I double-checked with the last e-mail from three days ago, and it turns out it is the same template. Have a look for yourselves:
e-mail from January 20th:
e-mail from January 24th at 4:44 PM
e-mail from January 24th at 7:17 PM:
This is my first time that the SmartThings support team has let me down this much. Very sad.