GSzabados
February 22, 2020, 3:36pm
6
The issue will raise when you want to pair a device and you start the search. What do you expect which Hub will go into pair mode? Both? And they would reply the same time to a pairing request from a zigbee bulb?
No one can think that this could work well.
Look at this reply:
SmartThings Tech Support wrote: Dear SmartThings Customer,
Thank you for reaching out to Samsung SmartThings support.
We appreciate the opportunity to assist you. I understand that you are experiencing difficulties while connecting the new devices. We apologize for any inconveniences this may have caused. Please be mindful, the V2 hub only has a range of 50-100ft and can have over 150+ devices connected. We do not have an exact number to go by. However, I looked at your account and it seems you’ve got two hubs in one location, which may be the reason why the devices don’t go into the hub pairing mode.
Since you do not have any devices connected to the “NVIDIA SHIELD”, I would recommend you move the NVIDIA SHIELD hub to the new location or remove it from the current location. Then, try…