Today I received a second hub to expand coverage on my property. I have multiple outbuildings that I wish to reach with Z-wave, and I am simply beyond the 4-hop limit. My furthest building is 1800’ feet from the main building. Zigbee could get me there I suppose, but it is not what I want.
I finally accepted that I would have to add more locations to add these buildings and ordered the next hub. I connected to the network, and selected ‘Add Location’ in the app. My geofenced location overlapped with my original location. I set up a new picture, description, etc. To my horror, the app deleted my first location. I sent a panicked email to support asking for them to please correct, but not to delete any of my 60+ devices activated so far.
Well, I went into IDE and saw that this new location listed two hubs, each using the same new name. I was concerned all was already lost. But all of my devices were showing up under this ‘new’ location. And guess what… they all worked. Whew.
Next I spent some time in the IDE trying to understand the ‘mess’ created. I think IDE is having trouble today, because after every submission it was making me re-enter my password. I also received a ton of server errors which I at first thought were due to my double trouble. I ignored the errors and retried and retried. Eventually I renamed both hubs to proper location descriptions. I saw that all of my original devices were happily connected to hub 1.
Time to try hub 2. New device paired right up. Rushed back to IDE and - wow - there it is! One new device attached to hub 2, and all my other devices attached to hub 1. I paired 4 more devices, sent a message to support saying to please cancel my ticket. If this is a mistake, I wish to KEEP this mistake. I need to purchase 5-6 total hubs to cover all of my buildings. I sure hope this is an upcoming feature! You can’t do this without IDE, but with it – wow! This opens up a whole new world to what I was trying to accomplish here. If I can do this with multiple hubs at one location I am going to be super happy!
Anyone else have this experience? Anyone want to try if not?
I’ll update on what CS says. It is only to their benefit to support this. I’ll happily spend $100 to bridge physical gaps (and this money goes to them) vs. degrading the network and trying to just-barely-make-it with 4 hops (and money spent on devices that does NOT go to ST).
I hope this is good news?