I picked up a Meross garage door opener as it was highly rated and half the price of the Go Control device so I figured I’d give it a shot. I showed up on Saturday and I had it up and running that evening. Took about an hour to get it all set up. Pretty painless and simple. Nice little unit.
So then I looked for their SmartThings integration support and realized they don’t directly work (if at all) with the Classic ST app. Their integration goes through the the new app. We do a lot in WebCore so we’ve been pretty tied to the Classic app for the time being.
I found their FAQ on how to install it and gave it a shot. It sort of worked. There’s an Authorization step (1) where you log into your Meross account and after authorizing it’s supposed to go to Step 2, but it did nothing. I just manually clicked Next which put it on Step 2 which essentially says you’re done. The next part just connects ST to the device and, presto, the device was in ST’s new app. So we went over to Classic but there was nothing there.
My son then jumped into WebCore’s dashboard and notice there WAS a device from there there listed as Placeholder. He found a post here noting that this is how such devices are being handled for the time being (new app to old). For some reason he decided to delete the Placeholder device. Still not sure why. The device vanished from the new ST app.
Now, no matter what I try, I cannot get the device to show up again in the new ST app or as a placeholder in WC. I’ve tried removing it from the Meross app and re-adding it. Nothing.
Anyone have any idea how we can get it back, at least to the new ST app? Support swears that once it’s there it will sync with the Classic app. I have my doubts on that given that it didn’t the first time around.