Lowe's Iris is officially history!

Thanks Jimmy! I’ll take a look when I get a chance.

Just a heads up to everyone getting the notification from Iris. I re-paired a first gen Iris keypad I had from a while back, and a first gen Iris motion sensor, hoping to get that updated into my total items I’ll be reimbursed for. It didn’t change the number of devices. It only shows one of my two keypads, so I might try calling Iris and asking them to add those devices to my list.

I tried rebooting the hub via the Iris portal, and rebuilding the Iris network and still no luck. Kinda crappy since both devices I bought from Lowe’s, haven’t worked steadily since I bought them, and just unpaired them.

There have been several people who have gotten additional reimbursements for devices not connected at time of the snapshot. You need to call support, prepare to be on the phone for awhile . You will also need to connect the additional devices before you call. There will probably be a long hold and then the support people have to get a supervisor approval, which they say usually takes a bit. As I understand it the max they will give you is $300. You can try to get more but they say if you do that you will have to wait several months to get it, the $300 will be sent as a separate card that will be sent out at the same time as the first batch of reimbursements.

I am going to try this week. I have about 11 additional devices I connected and I have about 5 more contact sensors but no batteries for them. These 11 devices should get me the max $300, though.


This sure sounds like impractical or useless nonsense. If the code had any significant value, surely they could have found a buyer.

Perhaps they are trying appease some of the development teams (some are contract development firms); Lowes certainly doesn’t want to be associated with the product line failure as soon as they can get it out of the stores and refunds fulfilled.

O Samsung please hear me out, I’m a iris customer who has been set out to sail, please find away to add IRIS GEN 2 KEYPAD, And the UTILITECH GLASS BREAK SENSORS. I really don’t want to loose my security system and the ADT option really isn’t going to cut it, they are being just like IRIS and not letting other devices work with the ADT side of things. You just gained a few MILLION new customers HELP us out PLEASE.

Samsung staff don’t officially read this forum. (There’s another forum over at Samsung that they do read. This one was started several years ago so that smartthings customers could help each other.)

That said, lots of people in this community do use the Gen 2 iris keypads with SmartThings. It still won’t give you the kind of security system that you had with Iris for a number of reasons, but you can certainly use those devices if you want to. :sunglasses:

Read the following FAQ for discussion of the differences between the ADT model hub and the other smartthings hubs when it comes to security:

FAQ: Confused by "Regular" Hub and "ADT" SmartThings Hub. Need clarification (2019)

Anyway, there are several different device type handlers (DTHs) which work with the iris Gen 2 keypad.

Most are offered free by other community members, but for locks and keypads I think it’s worth it to pay the $40 lifetime license fee for access to @RBoy apps. It’s just one license fee and then you get access to the whole library.

You’ll find this is a very popular add on in the community, and they do offer their own support. It does mean using the classic version of the SmartThings mobile app and installing custom code, but you get a lot more features by doing that.

On the other hand… We have been told that eventually the classic App go away. But not when. So there is a risk that you will lose that investment in the future as well. :scream:

The alternative is to wait until smartthings brings out the keypad that they announced in January 2019. Obviously they know they need one.


They key word was works out of the box. As you know, SmartThings is an open platform, and currently you can get those devices working with some copying and pasting in the developer portal.


As you know I come from iris and they pretty much did everything so I don’t know much about DTH and adding apps I mean I could learn I guess but I think maybe I’ll wait for the SmartThings keypad so I don’t screw wverythjng up, thanks for the info, did they give a launch date?

1 Like

I don’t think so, @Automated_House might know.

Thinking maybe I should just give this a chance I guess if I screw It up I’ll jist come back here and ask how to fix it lol

1 Like

This should help. :sunglasses:


Check out ADT Tools 2 and Lock Manager. We actually stalk about using Lock Manager to enable secondary keypads through ADT Tools at Thingsthataresmart.com

1 Like

Actually it does work with the new app (both apps and the device handler). You need to the Classic app only to install the LUM SmartApp (the new app doesn’t support installing SmartApps yet). The Keypads however can be installed directly using the IDE and the new app also.


There was someone who posted on another forum that Lowes had several offers but turned them all down. This person claimed they had investors and made one of the offers. He claimed Lowes decided they were shutting it down and there was no other option. It was on the internet so it must be true,

One of the Lowes employees who monitors their community forum had posted several times that Iris was going no where and when the word came down he claimed he was as blindsided as anyone. Apparently some of the support staff others have talked to, have said similar things.

Some have claimed they wanted to take a loss for the business for tax purposes, but whatever the reason it’s kind of crappy for those that depend on it and some did. For me it’s great I will get about $700 that I can use to get something better in my shop and upgrade a few things in my ST system in the house.

Lowe’s CEO made a formal public announcement to investors back in November that they were actively seeking a buyer for the Iris platform. That would fall under SEC rules on “investor guidance,” so he could go to jail if that had not been true.

That doesn’t mean they had to accept just any offer if it wasn’t good for Lowe’s overall, and it could be that a total writeoff ended up being financially better for them, but they were definitely open to selling.

(CEPro is an industry journal with a good reputation for accuracy on the business side of these issues.)

1 Like

It’s also likely that any offer would come with a requirement of a transitional period in which Lowes would still have a stake in the platform. It’s likely they just wanted to get out before the end of the quarter and shutting it down was the most fiscally responsive move.

1 Like

I’d suggest you take a look at Hubitat, for totally local processing, and an extremely wide selection of supported devices, even more than ST


Wow looks like my local lowes pulled all iris. Couldn’t find anything in the clearance area also.

1 Like

Mine looks like that too. If I understand it correctly, the stores are supposed to be sending all of their unsold stock back to corporate (or wherever they told the stores to send them).

1 Like

That’s a bummer I was hoping to get sensors for cheap. Figured they are going open source some of it just fire sale it all.