Lock manager, error refreshing page or problem processing request

jbennett1987 · August 20, 2017, 9:25pm

Hi all.
I’ve recently installed Lock Manager for my Yale lock and it works pretty good. But I find if I try and change a pin code for an existing user it’s a bit glitchy.

Sometimes it says “error refreshing page” or that there was a problem processing the request, in red writing at the top of the application. I keep trying and it seems to eventually work.

Is this a known bug on android devices and is there anything I can do to make it work properly? or maybe I’ve not got the latest version and it’s been resolved.

Thanks

jkp · August 20, 2017, 10:04pm

Which device handler do you have installed for it?

jbennett1987 · August 20, 2017, 10:28pm

ethayer : Z-Wave Lock Reporting

Thanks

jkp · August 20, 2017, 10:35pm

@ethayer updated the dth 2 days ago for it. You may want to try updating to see if that resolves your issue.

jbennett1987 · August 20, 2017, 10:55pm

Thank you. How do I update it?

From the smarthings developer website?

Cheers

jkp · August 20, 2017, 11:04pm

FAQ: An Overview of Using Custom Code in SmartThings FAQ

So you're new to SmartThings, you asked a question, and someone suggested "custom code" as an answer. Or you were browsing the forums, and you found something that sounded like it would be perfect for what you wanted, but again, "uses custom code." What does that mean, how hard is it to do, and what's the difference between a "SmartApp" and a "Device Type Handler"? (Note: the official terminology has changed a couple of times. "device type handler," "device handler," "DTH," and "device type" all mean the same thing, and you will find all these terms used in the forums.) SECTION I: SMARTAPPS AND DEVICE HANDLERS: WHAT THEY ARE SmartAPPS: Tiny Programs to decide what a specific device should do when, or to collect the information from a specific device SmartApps, including the var…

http://docs.smartthings.com/en/latest/device-type-developers-guide/index.html

JDRoberts · August 20, 2017, 11:05pm

Whenever you have a question about a community – created smart app you will get the fastest answer if you ask in the author’s thread for that smart app. The author will automatically be notified when there is a new post, and other people using the same code may also be able to help.

In this case, ask in the following topic (this is a clickable link)

[RELEASE] Lock Manager Community Created SmartApps

Lock Manager Incomplete List of features: Manage user codes on locks. Manage Keypads. Review and manage active lock codes. Set lock access based on schedules. Receive notifications when a user used their code. Run Hello Home phrases based on lock/unlock events. Manage Hello Home phrases based on keypad inputs. This app works using 3 child apps and 1 parent app. It is recommended that you install all 4 apps, however if you do not use keypad devices, it is not required to install the keypad child app. Note: If upgrading from any beta version, it is required to uninstall the app completely before installing. The architecture of this app has changed in a way that is incompatible with previous versions. How To Install User Guide Version 1.1 Brought back original reportAllCodes method …

jbennett1987 · October 3, 2017, 10:06pm

Thanks for your replies. Just updated to v1.4 and still seems to be an issue. If I try and change an existing code I see a red band along top, error refreshing page. Then a green band suggesting the user has been updated.

If I open the user again the code is the same. I can force the code to change by editing the pin then clicking hello home phrase on (without changing the home phrase just clicking done) then saving.

I have a Samsung Galaxy 7 if that has any relevance? Thanks