Live Logging on IDE is dead and non functioning 01/28/18

General Discussion
21

In regards to timeframe - a smartapp developer mentioned that live logging became non functional after yesterdays incident, any chance you could clarify if this morning is when you first noticed or did you actually use live logging successfully last night after the outage?

22

I used live logging at around 12:00AM EST then I tried again at 3:45 AM EST or around then it wasn’t working.

23

Add me to the list as well…Live logging was not functional when I got on this morning (8 am PST). I am not in any of the beta programs that I know of.

1 Like
24

You can add my name to the list. My original location is on the https://graph.api.smartthings.com (phantom location graph-na04-useast2) and I was in the first round of Account Migration Beta.

25

I first noticed the Live Logging issue this morning, around 8am EST. I had not used for a few days before this morning, so I have no way to know when it stopped working.

26

Thanks for the replies - have a possible lead and will update as soon as possible.

4 Likes
27

Logs should be flowing again.

5 Likes
28

Thank you Vlad, glad you got it going.

29

Good to go. Thank you.

30

Working here too. Thanks @vlad!

31

Working here as well!

32

I am still seeing no logs. My browser shows that I’m on na02-useast1.api…

do I need to reboot my hub or some other action to make logs work?

TODDL

33

Todays issues were cloud related and confined to na01. I am able to see your logs though if they’re not working for you I think that might be related to the Samsung Account migration. Do you get an option to use either SmartThings or Samsung accounts when you login to the IDE? If you do… try using the SmartThings option - what I’m seeing is your SmartThings version is getting the logs but the Samsung one isn’t. If that isn’t an option for you or if using the SmartThings option doesn’t work you will need to submit a support ticket - the account migration stuff is handled by another team and I wouldn’t even know where to begin troubleshooting so unfortunately I can’t help you :frowning:

34

I’ve never been able to use Live Logging and it still doesn’t work, although I am using eu01. I believe my account is a Samsung account, but I don’t see any option to log in with a SmartThings account.

Is there anything I can do?

35

Submit a support case to SmartThings.

36

I did this a couple of weeks ago, they said that Live Logging wasn’t supposed to be showing any events (I don’t think they really knew what Live Logging was) and closed the case.