Kasa/Tappo devices offline in smarthings

Devices & Integrations
1

Hello,

I have original Samsung V2 hub, with about 20 various switches , dimmers, from Kasa and Tapo, with manyroutines in smarthings with other devices like .option sensors. Everything worked fine until last week. Tried rebooting v2 hub and router nothing works. Issue is most of switches are offline in smarthings , but in the Tapo app everything is fine and I can control devices.

It seems to be an integration problem between smarthings. I don’t want to unlink Kasa and Tapo service from Smarthings and relink I will lose all my routines . Help!

2

How are the devices integrated, through a linked cloud account or using local drivers or Matter?

If it’s a cloud integration the hub is not used at all and it’s probably an issue with either SmartThings or TP-Link servers.

6

They are linked through cloud.

7

Hi @Angelo_Patulli

Thank you for the information shared so far.

Could you please grant impersonation access to your account so our engineering team can review some details?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

Additionally, could you help us confirm the following:

  • Do all the devices go offline at the same time?
  • Have you noticed any pattern, for example, does it happen every 24 hours or after a specific period of time?
  • If you go to Linked Services in the SmartThings app and open this integration, does anything happen when you try to refresh or reconnect it?

This information will help us better understand the behavior.