About once a day for the last week, all of my kasa devices go offline. If I reset my router, they connect again. Other devices on the same internet, 2.4ghz, are fine. Only kasa. It’s super annoying and I don’t know what is going on. Any thoughts?
TP-Link / Kasa is a cloud to cloud integration, have you tried unlinking and re-linking. Otherwise Kasa support can help you.
Yes. Also some devices have been linked fine for a year, some are new and only linked last week. But all of them go out at the same time together
Could you enable support access to your account so I can check its details, please?
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
The devices are currently showing as offline. If they come back online after rebooting the router, please make a note of the exact timestamp and share it with us. This will help the engineering team investigate the logs and root cause more thoroughly.