PhilB
March 29, 2017, 8:14pm
2
It can happen on occasion. I had a z-wave wall switch drop off once. Try a z-wave replace. If successful the device will adopt all its same network information so you don’t have to redo any automations.
I just had to re-pair a GE switch that lost its connection to SmartThings (this happens from time to time with those switches), so I thought I should share the experience in case it could help others.
This switch was used in several SmartApps, so I didn’t want to delete it and add it as a new device. To simplify this process, the SmartThings app offers the “Replace” option:
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but sometimes it doesn’t work. In my case, the way to get it to work was to first put the hub in general exclude mode (… menu -> My Locations -> Gear button -> Tap Hub -> Z-Wave Utilities -> “General Device Exclusion”) then press on or off on the switch to exclude that switch. The app should show that some device was excluded. After that, I was able to go back into the device’s settings, tap “Replace”, then …