NOPE - wouldnt expect him to keep in touch with every customer weekly for buyong a HUB thats ridiculous i couldnt agree more
BUT
Should he pop on and keep up to promises of updating his DEVELOPER COMMUNITY after they have dedicated there time, money and way more than the average user to his platform . . . YEAHHHHH id say the occasional checkin would be the least he could do as a gratitude to everyones efforts this far ?!?
Please remember without this community and developers, smartthings wouldnt be connected to 70%+ of its current integrated products (both official and non) there would be no clean and fully customisable dashboard like smartiles, very minimal smartapps that maxamise the platforms abilities oh and no rule engine wothout core etc.
So yeah i reiterate the odd pop in to keep everyone who’s dedicated that kind of effort to him and his product wouldnt go a miss for keeping morale up and Inspiring future community development . . .