Thanks for your impressions feedback ksanders! My impressions have been mixed. I will put my First Alert and siren on soon. I did put my IRIS keyfob on successfully but have no lights on to try the buttons yet…
Initially it was easy to set up the ADT panel and add the sensors that came with the kit. Where I failed was when I added ADT monitoring to mix. I didn’t perform the “Test” required to complete that portion of the setup by not scrolling down and clicking the “Begin” button. I called customer support and after a couple of hours nearly everything was resolved.
Unfortunately the time was listed wrong time (5 hours off, different timezone?) on the panel even though I put in the correct location in my app. Chat sent me to phone support since they couldn’t solve the issue. Unfortunately, after going through the voice prompts and pressing buttons I was finally returned a voice saying the service was “closed”. Phone customer support is supposed to be open from 9 am to 9 pm on EST on Saturdays. My call was between those times. Frustrated by now, I was ready to send the system back to Amazon.
Fortunately I received an answer from this forum, see SOLUTION. Why I had to do this I don’t know.
In any case, it’s amazing to receive answers from unpaid support and nothing from paid support. I give the paid customer support very low marks but this forum very high marks.