North American Device Health Outage
Resolved - Users should now be seeing device reporting the correct health status. We have identified and resolved the issue. Thank you for your patience.
Jan 9, 10:34 EST
I agree that having that information would be nice. However, “If its working” is the issue so far, Not only does it not properly report disconnected devices, it actually seems to be pushing some of them off the network instead. So, there seems to be no upside and all downside currently.
I’m sure you’re correct. However, from what I read on this site, it (anecdotally perhaps) seems to me that there aren’t very many on the’ “it’s working great for me” side.
@lflorack, @zonomo - check out the Simple Device Viewer app - it can provide notice of devices that have gone offline, low battery status, etc. Great SmartApp.
My Iris product (motion and contact sensors, smart plugs} have been the most reliable devices I have until recently that is. Over the last 3 weeks every motion sensor has dropped off the system. Yesterday was the 3rd time but only one went out. The ST heath checker is another wasted effort from ST. What’s it been now, a year that the health checker has been in place and it still is worthless. lol
looks like you’re on the wrong server. Your IDE screen shot doesn’t have the MyQ or Core Smart app that your phone has. Make sure you’re using https://account.smartthings.com when you login to the IDE.
Beat me to it, Jimmy. That could be it, a wrong shard issue. If the IDE SmartApps list and the My Apps list in the app aren’t the same, that could be the cause.
Everyone may already do this but I had an idea. It was a little hard for my old eyes to see details of this Simple Device Viewer so I copied the URL from my mobile device and emailed it to myself. Sure enough, I am able to view it in the browser.
Not to add more complexity to the number of people who end up logging into the incorrect shard because of previous posts in the community or from links posted in official ST Docs, but I wanted to share this with everybody and make sure to pass this on.
There are actually two scenarios when logging in through the official url above:
After successfully logging in, a person is redirected to their correct shard:
https – graph-na02-useast1.api.smartthings-com
https – graph-na04-useast2.api.smartthings-com
https – graph-eu01-euwest1.api.smartthings-com
This does not include all valid shards – However if they are redirected to https – graph.api.smartthings-com, goto 2 below.
I edited the urls so they aren’t clickable
If you are redirected to any of the above urls, a person can then proceed as normal.
After successfully logging in, if a person is redirected to the following shard https – graph.api.smartthings-com then:
That person needs to goto Locations
Select their Location (some people have more than one)
When they select their Location they will either be:
Redirected to their correct shard listed in 1 above -or-
They will remain on https – graph.api.smartthings-com which ultimately is the correct shard.
Number 1 is the more common scenario to happen especially with newer people in the community, but there are people who either get directed to graph.api… first and then redirected after selecting location and there are people who (usually members who have been with ST for a long time) do belong to graph.api.smarthings… <— confirmed by a ST staff member and also by me in working with a UK member the other day with another SmartApp
At some point I will get this into some sort of community documentation. Who knows, with all the news around merging of applications (ST and Connect) maybe the urls will all change again.
Including @JDRoberts as one of the community specialists.