I am DONE with IRIS products

[JDRoberts]

@Danabw

Sorry, that answer is above my pay grade.

I just noticed I was having issues, came here and did some searching and on the advice of others w/similar problems turned off Device Health and all was hunky dory again. I’ve kept it off since.

Someone else like @JDRoberts should be able to provide a richer explanation.

It’s a feature specific to the SmartThings platform, not part of zigbee or zwave, so I’m afraid I can’t help.

There is some more discussion here:

Anyone else losing confidence in Device Health besides me?

Hi @professordave, I work on Device Health here at SmartThings. Thanks for the feedback and know that we are taking this feedback very seriously. Let me briefly explain how Device Health works: We determine the “aliveness” of a device based on events generated by the device. Devices on our platform usually have an expected reporting interval (e.g: report in temperature values, battery levels, light levels, etc) in the absence of an event. We use the “3 strikes you’re out rule” to determine if a device is OFFLINE. For example, let’s say SmartPower Outlet reports in every 5 minutes. We are expected to hear from this device every 5 minutes. So after say 10min or so, we ping the device. Device Type Handler implements “ping()” method- in an attempt to generate an event from the device. If we…