Hue bulbs (direct connected) stopped working after 20.17 update

Yeah its not just hue as my sonos can’t be controlled by (not very)smartthings.

Just herd from support

hmm so it looks we are experiencing an outage, just got word from our engineers. It looks like it’s affect LAN devices but you can keep an eye on updates for that here https://status.smartthings.com/

My Hue bridge is also showing offline on the Smartthings app. Seems like it just went down in the last hour or so. Most annoying as now none of my lights work! :frowning:

All I can say is I’m glad it’s not just me! I didn’t fancy re-installing all my hue bulbs!!

Having just spent the past hour resetting everything after my hue hub/bulbs went offline, I’ve just discovered this thread. Not looking forward to setting it all back up if/when it starts working again :frowning:

Leave things alone for now. An email was sent 15 minutes ago and I’m sure this is impacting the HUE BRIDGE. My BRIDGE shows Offline as well. Don’t delete, remove, repair anything until whatever has happened is resolved. They are actively looking at things.

You only make things worse by trying to take things into your own hands.

It’s just starting working again for me…

Yep, back for me too :slight_smile:

I think many of you don’t have the same problem I reported in the original post.
My 3x hue bulbs are directly connected to Smartthings - I don’t have a hue hub.
They are still not working, no reported activity since I received the 20.17 upgrade on 2018-02-01.
I copied the Zigbee Id and Device network ID today, deleted one of them and manually recreated the device. Still no success :frowning:

Anyone got any ideas how I can rejoin my hue bulbs?

Martin

Right, people started talking about an entirely different configuration, which is confusing. :disappointed_relieved:

Anyone who is discussing the hue bridge or the Hue app does not have the same configuration as the one that this thread is about, which is an issue with Hue bulbs that are connected directly to the smartthings hub, no hue bridge.

Which device type handler are you using for the bulbs? There is now a significant difference between the one for ZHA bulbs and the one for ZLL bulbs.

I don’t recall the original topic including (direct connected).

Hi thanks for replying!

I’ve got JasonBSteele’s “Zigbee Hue Lux Bulb” DTH for the white bulb, which I’ve had working for many months until the 20.17 update. The colored bulbs had ZigBee RGBW Bulb and were also working fine for several months. I think I did have the issue described by Zach, but they worked OK and that didn’t bother me much. I just tried changing one of the color bulbs to “ZLL RGBW Bulb” unfortunately makes no difference - completely unresponsive.

Could my hub have changed Zigbee channel during the last Smartthings firmware update? I’m on channel 14 now, but unfortunately don’t have a record of what it was before.

I think I need to reset the bulbs somehow, but I can’t find the Lutron Connected Bulb Remote for sale anywhere. I’m in the UK, and I think it’s gone obsolete anyway? Any advice appreciated…

Martin.

What channel is your 2.4ghz on right now?

Change it to 11 if it’s closer to 1.

Screenshot_20171211-094628

1 Like

From the first post in this thread:

I don’t have the Hue bridge

Might have started reading 3 posts in with others reporting on Bridge and results when I posted about the partial outage. My bad :slight_smile:

1 Like

The Lutron device was never sold in the UK. There’s an old Philips remote that was sold in UK that you can sometimes find on eBay.

One person said they were able to use one of the newest Phillips dimming switches to reset some hue bulbs that were on non-ZLL channels. I haven’t heard that confirmed by anyone else, but those devices are easy to find and you could try it.

The partial outage might still have applied, so that was good information. Just the posts discussing that “it works in the hue app but not with smartthings“ weren’t relevant to this particular thread, since without a bridge it’s not going to work in the hue app. :wink:. Easy mistake to make, anyway, since most people are using the bridge. But it can be frustrating to the OP.

Plenty of threads to go around, it’s just a matter getting relevant posts together in the right ones.

@WB70 Thanks for the interesting diagram. I’m on 2.4GHz channel 11. A few of my neighbours are in channel 1, but not much I can do about that! :slight_smile: All the other zigbee devices I have are working just fine, so I don’t think WiFi interference is the issue with the Hue bulbs not working. I had to rejoin a few after the 20.17 update. All of my other zigbee devices have a reset procedure so it wasn’t much problem.

@JDRoberts Thanks, ordered the Philips Hue switch from Amazon and will have that tomorrow to try. Fingers crossed I’m not throwing good money after bad, but if my bulbs are on Channel 14 like my hub is now - I don’t hold out much hope!

1 Like

Ya, you are in good shape from that perspective.

For $25.00 more, you could have avoided all of this by purchasing the Bridge :smile:

Let us know if you are able to successfully reset with the Hue Dimmer. :slight_smile:

2 Likes