Hub v3 impossible to connect

Itati · May 23, 2025, 6:02pm

Could you provide the hub logs as mentioned in these steps, please?

Troubleshooting SmartThings Hub 2018 and Aeotec Hub Announcements

Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub cannot access the internet over Ethernet or Wi-Fi connections Hubs manufactured before April 2024 may not have received firmware updates after production. If a Hub has not been claimed by March 2, 2025, it may not have been updated before purchase or activation. The following steps could be attempted to claim your hub successfully. Verify Internet Connectivity: Please verify the following: Your hub can connect to the internet If claiming over Ethernet, the LAN is internet-connected If claimin…

Topic		Replies	Views
SmartThings V3 hub won't set up in the app Devices & Integrations	2	879	December 9, 2022
Stuck on flashing blue v3 hub Devices & Integrations	11	683	April 23, 2025
Hub V3 connectivity issues General Discussion troubleshooting	7	664	November 27, 2023
New Aeotec Smart Hub V3 fails to finish connecting to SmartThings Android app with error 33-303 SmartThings (Samsung Connect)	4	1419	May 23, 2025
My new Aeotec hub won’t complete setup Connected Things	6	2196	May 31, 2022

Hub v3 impossible to connect

Related topics