Hub Manage Thread network option not visible

Devices & Integrations
,
1

I don’t have any Manage Thread network in my Hub settings.

I wanted to use the unifying feature for thread networks.

Any suggestions? Thanks!

2

which hub do you have? firmware version?

3

Aeotec V3 59.00008

4

iOS or Android? do you have the latest version of the app?

5

Yes sure, the android one on a Samsung S25 Ultra.

btw, Thread is working fine for what I can see.

6

is the hub part of a hub group?

When I looked at my V3 which is a secondary hub in a group - Settings is not showing. Which is strange! It has been there previously. My V4, which is the primary, is showing Settings and Manage Thread network.

tagging @nayelyz

7

It is part of a location with 2 separate hubs (the V3 and a V2), which are not configured as an hub group (because I need them mostly to handle more devices). So that could be the issue, but it’s basically a bug, there’s no reason for it. Thank you!

@nayelyz any chance to report this to developers?

8

Now that you mention it, I don’t have it on three out of four hubs either. That’s definitely a change of behaviour but I can’t date it.

All are V3 hubs.

The one that has the option to manage thread networks is my beta hub that has it’s own thread network but doesn’t have any thread devices on it. It is allowing the thread network to be shared but not merged to another network. That doesn’t seem correct because I have another thread network …

The other three are standalone V3 hubs that were once in a hub group. The old secondaries stayed on the old primary’s thread network when I removed them from the group (which was unexpected but what I wanted). They are kept as hub replace candidates as well as extra TBRs. The remaining hub is my main hub and that has plenty of thread devices.

I just switched to another phone with a different account on it. I noticed it updated ‘Manage hubs’ and also downloaded a new plugin for the hubs. It has the same issue.

9

Hi, could you please help us with the following so we can continue investigating the issue?

  1. Please enable support access to your SmartThings account.
  2. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  3. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

  1. Confirm the exact name of the Location where the affected hub is installed, so we can easily find it.
  2. Also, please record a short video where it shows how you enter the hub details, tap the menu, and the “Settings” option does not appear.
  3. Immediately after recording the video, please collect the SmartThings app logs.
    1. Go to Menu > Gear Icon > About SmartThings
    1. Tap the SmartThings logo 10 times.
    1. This will open the developer’s space > tap ‘report a problem’
    1. This will send you to the report page. Select a frequency and write a short description of the issue.
    1. Click on “Report” and a log file will be generated for you to send over email, please do to build@smartthings.com
  1. Finally, attach both the video and the logs and send them to us so we can share them with our engineering team.

Thank you very much for your help!

10

I don’t know if this was a coincidence or not, I swear it’s 3 weeks that I’m checking that menu, but the Thread Settings just appeared in my app.

11

I’m still not seeing them.

12

Hi @orangebucket please let us know if you’d like to move forward with an investigation. If so, we’ll need the requested information in order to open it.

13

I’ll just hold off a bit to see if anything more changes as one of the ‘empty’ hubs has now regained the setting.

I note that the hubs missing Manage Thread network in the Settings menu are also missing Thread network in the Information menu.

14

with the iOS app update today, Settings is once again showing for my V3 hub.