Https://graph.api.smarthings.com Failed to load devices

SmartApps & Automations
61

Thanks @Dianoga

I work for an American company so ‘get it’ but as this is now marketed in the UK it would be nice to see this for clarity. It will likely reduce ‘chatter’ from users waiting on specific releases / fixes etc.

Will the UK platform be maintained by the same team as fixes deployed on central time could be a bit of a pain for UK users who are 6hrs ahead.

62

The UK platform is maintained by the same team that does all other regions (currently only US). I know in the past they have deployed hotfixes at 3 AM Central / 9 AM UTC when major platform issues have come up. I suspect this fix was delayed until this morning as we already had a full release scheduled to go out (it’s being deployed now). I’m not part of the team that coordinates releases so I don’t know that for sure.

This is a good point. It’s definitely something I’ll try to keep in mind going forward.

1 Like
63

I don’t know if this is related but I added a new device and changed the device type…when I log in via the web - it shows the correct device type, however, it never changed in the App…when I edit it via the app - it still has the “old parameters” from the original code.

Dave

64

In the US here and have seen no hot fix released. Is it recommended to uninstall, wipe cache, and reinstall cleverobjects? Is there any way to authorize CleverObjects from the web?

65

I just randomly tried logging into SmartRules and it looks like its fixed! I assume they’re still doing some testing before they announce it, but it worked for me. Does it seem to be working for anyone else?

1 Like
66

Did we get confirmation either way on the future of our OAuth install process? Is that going to be maintained or will it be taken away? @tslagle13?

67

I just added SharpTools back, going to do some testing. Progress…right? :wink:

edit after testing: ahh, the beauty of speaking to my devices and having my “things” work.

2 Likes
68

I am able to authorize everyone of my devices now but I am getting a connection error. I am going to test locally when I go home for lunch and see if I need to be local to authorize. CleverObjects is now added to my smartapps but still won’t finish the setup process in CleverObjects

69

Smart Rules just worked for me also!

70

Great! It looks like it’s working now for everyone in the US, but still an issue for those in the UK. We’ll continue working with ST to get that part working as well.

2 Likes
71

Please follow UK SmartTiles Status below…
USA / Canada installations are back operational; but we’re waiting for further information on the Developer’s Call tonight to see if there’s new procedures we should be following and what is the risk of future disruptions.

72

It’s going away … eventually. Ben’s quote was “end of the year”, but with a “wink”, implying there will be flexibility and/or delays.

@Ben and @slagle have committed to ensure at least the high-profile self-shared OAuth web services app developers will be assisted through the appropriate conversions … pretty much assume that means our SmartApps need to be submitted for review and publication.

Folks with smaller user bases of their shared items will surely tag along and benefit from our combined efforts. If you have a SmartApp you’re concerned about, drop me a Private Message, as I’d like to know more.

It’s a shame that this platform change was made without advance notice so that we could have avoided user impact and saved ourselves some worry and diagnostic time… but the interim resolution was implemented quite quickly, so that is encouraging.

1 Like
73

CleverObjects is still not completing the authorization process. If you would like some screenshots I will gladly provide them.

75

CleverObjects is by @Jordan_Rejaud – Ty reported the issue in the CleverObjects thread and I would probably keep the comments there as at surface level it seems like Ty’s current issue is an app-specific issue (eg. CleverObjects requires a lock to be selected).

1 Like
76

Excuse the cross-posting, but in the interest of proving we’re back (cross-fingers), please see our SmartTiles Version 5.5 Release announcement…

1 Like
77

5.5.1 is rockin the Casbah!

2 Likes
78

A fix is ready for SmartRules users in the UK now too. Unfortunately, our fix cannot roll out quite as quickly as SmartTiles, because we’ll have to wait for Apple approval. Anyone interested in helping us beta test, please send me a private message or email to support (at) obycode.com.

2 Likes
79

Hi, I saw this topic and it seems I have this problem. I’m not able to load devices for this smartapp: https://github.com/oehokie/SmartDSC/blob/master/smartapp/dscAlarmIntegrationSmarththingsApp.groovy .

I’m able to select the location when trying to authorize but “my devices” don’t show up. It doesn’t seem to be fixed…

@slagle Could you please help me out?

80

You’ll need to reach out to the developer that wrote that integration to see if they can get you sorted out.

The developer will need the information from this thread most likely:

81

I’m trying to use this URL:

https://graph.api.smartthings.com/oauth/authorize?response_type=code&client_id=CLIENT_ID&scope=app&redirect_uri=http://localhost

Of course I’m replacing CLIENT_ID to the right OAuth Client ID…