How to use remote unlock? (Samsung Galaxy Tab S9 Ultra)

[Tund_101_UHD]

I have remote unlock activated for my Samsung Galaxy Tab S9 Ultra and forgot my password. When trying to unlock it, I seem to not find a unlock button. Locking the Tablet and Setting a PIN works, but after entering that PIN I only get set back to the lock screen.
Any help on this?

[JDRoberts]

@Tund_101_UHD

I have remote unlock activated for my Samsung Galaxy Tab S9 Ultra and forgot my password. When trying to unlock it, I seem to not find an unlock button. Locking the Tablet and Setting a PIN works, but after entering that PIN I only get set back to the lock screen.
Any help on this?

Welcome!

This forum was set up a number of years ago so that customers could help other customers with the smartthings home automation platform. There are a number of community members who do use Samsung tablets, so perhaps someone will have some ideas for you.

Meanwhile, You might get a quicker answer if you ask on the official support forum, which has a tablet category. That one is monitored by Samsung employees. It’s worth a try.

Tablets

[jkp]

There was a post on unlock for the galaxy S22 yesterday:

No "Unlock" Option for Galaxy Device (October 23)

I’m new to this - trying to unlock a locked Samsung Galaxy S22 phone from the Smart Things site, but it’s not giving me an “unlock” option. Don’t want to do a factory reset, and locked out for 8 hours. Pretty sure ‘Remote Unlock’ is set up for my phone. Does anyone know why the ‘unlock’ button is not showing? [image]