Help with door sensor

[gandulfy (Mark Lavine)]

I hope someone can help me out here. I purchased 3 DWZWAVE2-ECO ecolink door sensors, and they all 3 worked great about 30 days ago when I got them. Now the one on my front door stopped working, I would open the door and close it etc, but it would not register any changes. So then I unpaired it and redid the whole thing, and it shows back up again, however, now its always stuck on open. I have tried resetting everything, repairing the mesh, etc etc. Anyone have ideas or thoughts on what I can do?

[JDRoberts]

Not sure it will help, but the following is a good place to start:

FAQ: My Sensor (any brand) is Stuck on Closed (or Open)

When any sensor gets “stuck” in one reporting state, open or closed, it’s almost always one of the following: Low battery. once the battery gets down to about 30%, the signal strength drops by a lot. It just may not be able to report. So you may want to try just changing the battery if it’s getting low. sometimes a new device gets delivered with a bad battery, it can happen. orphaned nodes. Zigbee does have a vulnerability to this. The fix is to unplug the hub for at least 15 minutes, including removing the batteries. This will cause all the zigbee devices to realize they’ve lost connection to the network, and then when you plug the hub back in the address tables will get rebuilt. You may not see an improvement until the next day, it can take a while for the changes to propagate…

[johnconstantelo]

@gandulfy

Anyone have ideas or thoughts on what I can do?

Interesting timing on this discussion because I just commented on something similar. If you want my honest opinion I’d stop using the Ecolinks and start using Iris contact sensors (unless you need the internal connectors).

I had tons of the Ecolinks, and they’d get “stuck” at times. This happened enough times with me that I wrote my own device handler to force a close or open state, but when I started using SHM more and more, the false alarms drove me nuts.

I’ve replaced ALL but 3 of my Ecolink’s with the Iris sensor, and couldn’t be happier (when the platform doesn’t screw things up…). Again, just my honest opinion.