Help, Smartthings Multi Sensors disconnecting

Hello, I need some assistance, I have 4 Smartthings multi sensors and 2 of them are freezing up on a daily basis. When I get home from work I have to remove the battery and put it back to make the sensor work. What would be causing this? Who do I fix it? Are there better sensors to use that won’t do this?

I am sorry to hear that. You should definitely contact support if you haven’t already so they can help troubleshoot.