Hey everyone. So about 4 years ago I purchased and installed a Schlage zwave lock. For over 2 yrs it worked perfectly fine. I could control it through the app. I could others codes. Then at some point I tried some new code. I’m not even sure what kind. If I remember correctly it was done sort of app but it very well could have been a device handler. At this point I can’t do anything with it through the app and trying to manually program codes doesn’t seem to work. Additionally the kick sensor is set to high so it goes off constantly. My wife has had enough and wants it fixed but I don’t know how to fix it. Can someone please explain to me step by step how to reset to pick back to factory default and remove it completely from ST so I can start over?
The lock in question is this one Schlage Z-Wave Connect Camelot Touchscreen Deadbolt with Built-In Alarm, Satin Nickel, BE469 CAM 619, Works with Alexa via SmartThings, Wink or Iris https://www.amazon.com/dp/B00AGK9KOG/ref=cm_sw_r_cp_apa_i_I9eICb4VVX3AS
When looking at my device handlers I’m not seeing anything referring to my lock. I’m pretty sure I added one originally? The lock is listed in devices though.
Under smartapps I have ethayer user lock manager and smartthings lock it when I leave. I’d greatly appreciate some help on this one. I have let it be broke because I couldn’t figure out what I need to do and am at a point now where I need to fix it. If you need any more info from me please let me know.