Has anyone else lost communications with their direct attached Hue Bulbs?


(John Rucker) #1

Sometime over the last two days all of my Hue Bulbs (9 bulbs) stopped responding. These are directly attached bulbs has anyone else seen this? Was there a Hub upgrade over Christmas??


(Matt) #2

There are 2 threads in the last month or so that discuss this.
I know you’ve posted about this before in the following thread. It’s now all of your bulbs?

They were selling this RaspBee device for $35.00 to $35.00 shipping, they sent stock to Amazon got rid of the $35.00 shipping price but increased the selling price to $61.36 I only mention this because I’d offered to buy the device and let people ship me their bulbs to reset them. The price hike was kinda a crappy thing for @manu’s company to do. I’m hoping it will come back down.


(John Rucker) #3

Yes every single one. Before it was just the 4 that were on the shelf but now literally overnight all the remaining 10 Hue bulbs stopped responding. I did power-cycle the hub just before this happened and yesterday while troubleshooting I noticed there was a firmware update to my Hub on December 1st. I wonder if resting the hub enabled the new firmware that is causing the problem. I will reach out to tech support next just wanted to do some simple troubleshooting first.


(John Rucker) #4

Tech support chat is not on-line right now. Does anyone know the Hub firmware version required to allow Hue Bulbs to be directly attached?


#5

Hi Matt,

there are two types of RaspBee as you can see on the product page.
The cheaper one you mentioned is the RaspBee basic for $38.75 + $35 shipping cost, it supports up to 5 ZigBee devices.

The RaspBee premium is $61.36 and has no shipping costs, it supports up to 200 devices and will be shipped directly from the US.