I’ve been trying to create a routine that will trigger based on member locations. However, I’m finding that I can’t enable the “Get your location from this phone” toggle on any of our phones.
The screenshot is from a Pixel 3 running Android 12, but the other phone I’ve tried is a Samsung Galaxy S21 running Android 13. both phones are running the current version of the SmartThings App.
I have never tried to set this up until yesterday and have been encountering this error the whole time.
We do not have a SmartThings hub but it’s my understanding that this isn’t needed for this to work.
Sorry, I should have included those pieces of information. I have set the geolocation for the “My Home” location (so I know it can obtain the data) and yes I’ve gone into the settings and ensured that it is set to always allow.
The error occurs when the phone is on wifi or on cell data.
I’m suddenly unable to turn on the “Get your location from this phone” toggle.
I’m using an iPhone. Worked fine until today. I deleted the Smartthings App and re-installed it. Still no luck! (Other iphone presence sensors are still working correctly.
Yes. But I’m still not able to add my iPhone back as a presence sensor!
Yes - Geolocation is set up correctly - it works fine with another iPhone presence sensor. Somehow it won’t allow me to use mine as a presence sensor.
I’ve deleted and re-installed the app. But going to the cog, going to “Get your location from this phone”, the toggle turns on (blue) for a second, then turns back off!
I saw another user with iPhone report they are seeing the same issue when trying to use a second location. I don’t know how to resolve. I recommend open a ticket with ST support and give them all those details.
Wow! Sounds like I’m screwed…
(I’ve had two working locations for years…)
This is something new!
If removing the second location retains the problem I don’t know how to proceed. Damn!
