I hope someone can help me with the below.
I have two GE Zwave in-wall outlet that I want to exclude from my existing network and then join to my new network. In the absence of being able to exclude I would be fine if I could just factory reset the device. I need to do this as part of migrating from my V1 to V3 hub.
I have tried all of the combinations but have not been successful in either excluding or performing a factory reset.
I go to the device in the smarthings app and then select to delete. I believe this put the hub in exclusion mode. You should then be able to press the button once and the device should be excluded. No success on this process
I then tried to factory reset the device by pressing the button 3 times (which are acknowledged by the LED changing status each time and then one long press for more than 3 seconds which should be acknowledged by the LED light flashing 5 times. No success on the LED flashing 5 times.
Thanks… all input welcome