So far here is how the conversation with Jasco is going. I can’t say I’m incredibly impressed so far, but, Jasco has a good reputation for great customer support. Hopefully this doesn’t end with me ripping the switches out and returning them to Lowe’s
I purchased three (3) of the 3-way On/Off Light Switch Kits (45638) from Lowe’s which include a Primary switch and an Add-On switch. They all paired with my hub (Smartthings) perfectly and switch the loads with out issue.
However, I’m having a problem with status updates with the Add-On switch.
When the Add-On switch is manually pressed the lights come on indicating the primary successfully received the request from the Add-On switch, however the primary never sends a notification to the smart hub indicating that the light has been switched on. If I manually switch the lights on from the Primary switch the lights come on and the hub receives the proper notifications.
All three kits behave the same way. It appears the Add-on is triggering the primary to switch on the load but not triggering the primary to update the hub. I’ve tried various ways of excluding and re-including the switches with no changes. If the Add-On is slaving off the Primary I would expect that any action performed on the Add-On also triggers the same from the Primary.
How do get the Add-On to trigger the primary to send the proper notifications to the hub?
Thank you for contacting Jasco Products Company.
First things first our switches do not send ant notifications to the hub saying that the status has changed. What is happening is the hub sees that the status has changed from on to off or off to on. Unfortunately no one of our Z-wave switches whether they are the old or new versions send notifications to any hub/controller.
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Maybe “notification” was the wrong word. Whatever technical term you want to use, the switch is sending unsolicited messages to the hub when the switch is physically pressed.
Here is the log, If I manually press the primary switch the primary tells the hub that it’s been turned on (via Z-Wave message). I see nothing when I press the Add-On (Slave) switch. All I want is for the Add-On to perform exactly as the primary. If you’re saying this isn’t possible then I will return them and look for another solution.
Note that the primary device sends the following Z-Wave specific “ On” message when the switch is manually pressed:
command: 2003, payload: FF
When the primary is manually turned off the primary sends a the following z-wave specific message for “Off”:
command: 2003, payload: 00
The hub is “seeing” the status change because the switch is telling the hub that the status has changed.