Hi all. Freaking out a bit here. I’m just about to sell my house. I’ve set the new owners up a SmartThings account and attempted to transfer all devices to them. 54 devices transferred but not the hub itself. It’s an Aeotec V3. I can see it in my home but not in there’s. I’m now in some sort of pur…

Thank you. I found that thread but I think there was some sort of external intervention required to sort for that particular user. I guess I need the same. Sorry i’m only a casual user

Hi, @JF3RGY1 Don’t worry, you don’t need technical expertise for us to help you, I just need the following: Support access for both accounts, so, please share both emails with us through DM and follow these instructions: Also, it would be great if you shared with us the date and time of when y…

Turns out I didn’t DM you, it won’t let me! So sent to the email in your Bio @nayelyz

@JF3RGY1 Hi, Thanks for the update. Nayeli is OOO today, but we’ve received your email and have already created a ticket so the team can review it. We’ll follow up as soon as we have more information.

thanks @Itati . Not heard anything back yet. Any idea when they will be able to look at it?

Probably linked to the first problem… I have several buttons which control lights. After around 12 hours their configured rules don’t work. They still communicate with the hub which recognises a pressed button, but they are not carrying out their configured action. In the app the rule is still the…

@Itati and @nayelyz could one of you please update me on this ASAP. I need to resolve this within the next 24 hours. Is there a specific number I can call?

Hi, @JF3RGY1 Please follow these steps while the team continues investigating this case: Go to SmartThings. Add a little smartness to your things. Move down to the “Driver Channel” section Navigate to the channel links in that section “Unenroll” your hub from any enrolled channels in the links or…

Gave my devices to someone else but the hub stayed behind!

Devices & Integrations

jkp February 12, 2026, 9:27pm 2

perhaps the following thread will help: Strange Transfer Issue: Hub Stuck on My Account After Device Transfer

tagging @nayelyz who is the expert

Topic		Replies	Views
Strange Transfer Issue: Hub Stuck on My Account After Device Transfer Devices & Integrations	11	324	January 19, 2026
Transfer Account Ownership When Moving General Discussion	2	408	April 25, 2025
Ownership transfer deadlock Android	10	416	March 25, 2025
Transfer SmartThings Hub option Devices & Integrations	4	940	January 10, 2026
Transfer owner smartings? Connected Things	2	394	January 27, 2025

Gave my devices to someone else but the hub stayed behind!

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