I discovered a “new” smart app this week to monitor your garage door. I attempted to install it and discovered that it did not recognize my garage door. So I asked questions and then started looking at the code. I quickly learned that the “device” they are look at is not a “standard” sensor associated with any commercially available z-wave garage door opening device. It is instead one of the Samsung Door/Window sensors. (That makes a lot of sense - NOT). Anyway, so I started to play with the code, until I understood it was over my head.
So I went back to just trying to see if the SmartApp actually works. I pointed it to one of the Samsung Door/Window sensors, and installed it. I then opened the sliding glass door where I have the sensor installed. The SmartApp didn’t see it. It didn’t send me any message (at either my cell phone, or my mail box.)
Has anyone else been able to get this thing to work? The Support People at Samsung are useless. Their response to EVERYTHING is send us some screen shots. A quick way of putting off a customer, and getting your response numbers up. USELESS
And before anyone asks: Yes, I am using the most current version of the software, with a new multi-axial sensor that tells me that my door is open or closed. It just doest report it to me after the set time period.