@jody.albritton, the problem here is that Samsung would never put into the front window these numbers. Otherwise the people who would buy the equipment would look at it, do some calculations and turn around to look for another option.
All we know that the way forward is the new app as the v3 hub came with that. But look at this issue with @kieranlavin 's setup as a newbie. Those were not even overcomplicated automations. A simple user starting to build some fancy home automation would hit it really quickly. And it is only because the features of the new app push these limits. Then support will give some answer what the user cannot deal with, as how is it possible that with some simple automations a limit has been hit.
The next thing what you would realize that the Play Store would be full of 1 star reviews due to this, then Amazon would be full of it, and BestBuy, etc.
People are starting to read the community forum when they have a passion for the subject. Simple users what things to work. If you buy a home automation hub, then you want to build some automations with the provided platform. If the platform has been built with these shortsighted limits, then you will loose potential clients really quickly.
I understand the main reason of cost efficiency, but then introduce a premium option. But I can guess it is in the pipeline already. The past few weeks’ communication probaly made a few people to rethink their options with SmartThings.
How would you expect that those clients which has been turned down would advise other people to purchase a SmartThings hub? At the enď everybody leaves with a bad taste in the mouth and nobody wins anything.
Honestly I can see shortsighted and most of the time incompetent management behind these decisions who do not really care about the customer satisfaction but their 15 minutes of fame and their bonus if they reach a goal. If an engineer has to fight for these limits to be raised, then something has went wrong seriously.