Error code 33-504

Devices & Integrations
124

Blocking ntp.org worked. Thank you!

1 Like
125

Hi @Itati , same problem here:

S/N:4021272935. Blocking ntp has not worked even if at a certain point the light turned blue indefinetely

Thank you so much

Fede

126

Hi @Sleck94
Could you please share the Hub logs with us by following the steps below?

  1. Insert Fat32-formatted USB drive to the USB slot on the back of the hub.
  2. Press and release the reset hole on the back of the hub.
  3. Hub LED will blink magenta while copying logs.
  4. After the Hub LED returns to normal from magenta blinking, extract the USB drive and connect it to a PC.
  5. File name will be “logdump_xxxx.tgz.enc”
  6. Leave a comment in this thread and we’ll send you a direct message (DM).
  7. Then send the package via direct message (DM) to our SmartThings support team.
127

Hi @Itati I also have this issue, the Serial Number is 3011406487

128

Hi @Weidjerry

Have you already followed the steps mentioned in the main post?

129

Hi @Itati we can not try to block NTP traffic during claim, can we try to capture hub logs and share the logs with you? We are located in China.

130

Hi, @Weidjerry

Please send them to build@smartthings.com

131

Hello @Itati I am also having issues with my new hub updating it.
I have followed the Troubleshooting guide and I also cannot block NTP on my router.
I have a .enc to send to the support team and my SN is 4021278761
Many thanks, Simon

132

Hi @phillipshouse

We already sent our reply via email

134

Hello @Itati, I’m getting the error code 33-504 issue when attempting to connect the hub to my Smartthings network. I detect the hub on my network via ethernet connection.

Then S/N: 3021717474

Any suggestions would be appreciated. Thanks

135

Hi @capesun
Have you already followed the steps mentioned in the main post?

136

Thanks, but I tried all the solutions. I’ve attached the dump file log dump_20200818_170102.tgz.enc

(attachments)

logdump_20200818_170102.tgz.enc (64.9 KB)

138

Thanks, find attached the dump file log dump_20200818_170102.tgz.enc

Thanks & regards,

Eric Meyer

139

hola tengo este error 33-504

140

Hola @Cristinalg

Podrías seguir los pasos que se mencionan en el siguiente enlace Troubleshooting SmartThings Hub 2018 and Aeotec Hub

141

Hi @capesun
Our engineering team reviewed them and it looks like the hub actually updated correctly. However, it’s currently experiencing a DNS failure. This could be caused by many factors, such as an issue with your ISP or local network DNS resolution, so it’s difficult to determine the exact root cause.
Just to confirm:

  • Did you perform a factory reset after sending those logs?
    • If not, we recommend trying a factory reset as a last resort to see if that helps resolve the issue.
142

No he podido bloquear el puerto, necesito me envien el drive

gracias

143

@Itati I am having the same issue, Error 33-504, hub serial number-3021735641

144

@Itati please check.

145

Hi @Ankit_Kumar1

Have you already followed the steps mentioned in the main post?