Hi All, I’ve seen quite a few posts from people having issues adding their Smart Hub in SmartThings. I have a brand new IM6001-V3P06 purchased from Bunnings yesterday and cannot add it: Device is detected when SmartThings is open on my Galaxy Z Flip5 (but have also tried adding it manually) Invite…

Same error code 33-504. I’ve done a factory reset, tried the Ethernet and nothing works.

Click on the Troubleshooting link directly above your post. Read the directions in the first post for resolving the issue . If you still encounter problems, post in that thread. They have staff monitoring it.

Hi everybody, Simple solution to block NTP(for routers that not permit block ports): Find parental control on your router settings and block all NTP active servers on your country. Check https://www.ntppool.org , choose your country to see what are NTP servers for you. Block them all on parent contr…

Hi. I just bought a new hub and cant get it online. Can see that you DM’ed a bunch of people with a tip for fixing it. Can you help me too. Best regards Eli

Salve ho lo stesso problema il numero di serie è 4021226284 Grazie spero di riuscire ad avere suggerimenti in tempi celeri

@Itati I am having the similar issue and unfortunately nothing seems to work. Purchased a month ago . Serial Number : 4021285560 Model IM6001-V3P22

@Itati I have collected the logs and unable to send as an attachment here. PLs help

Error code 33-504

Devices & Integrations

jkp May 3, 2025, 4:56pm 70

Go to the following thread and read the first post which has instructions on resolving the issue. Troubleshooting SmartThings Hub 2018 and Aeotec Hub

2 Likes

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Error code 33-504

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