Hi All, I’ve seen quite a few posts from people having issues adding their Smart Hub in SmartThings. I have a brand new IM6001-V3P06 purchased from Bunnings yesterday and cannot add it: Device is detected when SmartThings is open on my Galaxy Z Flip5 (but have also tried adding it manually) Invite…

Same error code 33-504. I’ve done a factory reset, tried the Ethernet and nothing works.

Click on the Troubleshooting link directly above your post. Read the directions in the first post for resolving the issue . If you still encounter problems, post in that thread. They have staff monitoring it.

Hi everybody, Simple solution to block NTP(for routers that not permit block ports): Find parental control on your router settings and block all NTP active servers on your country. Check https://www.ntppool.org , choose your country to see what are NTP servers for you. Block them all on parent contr…

Hi. I just bought a new hub and cant get it online. Can see that you DM’ed a bunch of people with a tip for fixing it. Can you help me too. Best regards Eli

Salve ho lo stesso problema il numero di serie è 4021226284 Grazie spero di riuscire ad avere suggerimenti in tempi celeri

@Itati I am having the similar issue and unfortunately nothing seems to work. Purchased a month ago . Serial Number : 4021285560 Model IM6001-V3P22

@Itati I have collected the logs and unable to send as an attachment here. PLs help

Error code 33-504

Devices & Integrations

jkp May 3, 2025, 4:56pm 70

Go to the following thread and read the first post which has instructions on resolving the issue. Troubleshooting SmartThings Hub 2018 and Aeotec Hub

Topic		Replies	Views
Another Smart Hub Connection Issue - Error code 33-504 Devices & Integrations	72	3063	June 21, 2026
Troubleshooting SmartThings Hub 2018 and Aeotec Hub Announcements hub , hubv3	371	18409	August 1, 2026
Hub v3 impossible to connect Devices & Integrations hubv3	58	3547	June 1, 2026
I need assistance getting firmware loaded on my Smartthings hub v2 Devices & Integrations hub_firmware_update	38	849	November 1, 2025
Error cod :33-504 Devices & Integrations smartapp	1	92	January 16, 2026

Error code 33-504

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