SmartThings Community

Ecolink PIRZWAVE2.5-ECO Motion Sensors All Showing Tamper

(Bryan) #1

After migrating from a ST account to a Samsung account yesterday, I noticed that all of my Ecolink PIRZWAVE2.5-ECO sensors have the tamper alert displayed. I’m seeing the same thing for all five of my sensors across two hubs in two locations. (No covers had been removed.) I don’t know that the account upgrade caused the issue, but I first noticed the error when looking around after upgrading.

Any thoughts?

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(Steve Jackson, USA, Shard 1) #2

It does not mean that it is not that cause of what you are seeing but I did not see that happen with my 2 ecolinks when I migrating.

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(Steve Jackson, USA, Shard 1) #3

It has nothing to do with the migration. ST must have made a change to the stock DTH. I just noticed that my Ecolinks ARE NOW showing tampered. I migrated quite awhile ago and the ecolinks were fine then. I also noticed that I now have a new button on my GoControl motion sensor that says “clear tamper”. I’m going to try and change the DTH of the ecolinks and change it back to see if I can clear the tamper indicator.

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(Bryan) #4

Thanks. One of my sensors now displays “tamper clear”.

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(Steve Jackson, USA, Shard 1) #5

I cleared both of mine by removing the batteries for a few seconds.

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(Bryan) #6

I did that as well. Support suggested rebooting the hub, but that did not clear them.

@ oldcomputerwiz I now have the battery % lower left under the “motion” pane and “tamper clear” centered under the motion pane. Is that what you have?

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(Steve Jackson, USA, Shard 1) #7

I figured it was easiest to just attach a screenshot.

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(Bryan) #8

Lol, thanks. That’s what I have as well.

Support advised that they recently added “a tamper feature for devices using Z-Wave motion device handlers.”

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(JimMay3) #9

Same issue, but no tamper rest showing up on mine.

UPDATE:

Further testing shows it’s not a tamper clear button, but a tamper clear status. The tamper basically says the cover is off, as soon as I remove the cover it says tamper, once replaced the tile says tamper clear.

So after the ST update, it looks like you just need to remove and reinstall your cover once to toggle the bit and get it in snyc…

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(Steve D) #10

I cleared mine by simply putting the motion devices into edit in the ide and then Update without making any changes.

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