Ecobee Thermostat show up as Unavailable in App

SmartApps & Automations
3

Tony -

To shed any light on the matter, we need to know which version of the Ecobee SmartThings support you are using:

  1. Stock version from SmartThings (namespace = SmartThings)
  2. The “My Ecobee” version made by Yves Racine
  3. The “enhanced” SmartThings version that @StrykerSKS made (namespace = SmartThings)
  4. The “more enhanced” SmartThings version that I made and maintained (namespace = SmartThings)
  5. My newer “Ecobee Suite” that now lives under my “sandood” namespace
  6. Other

If it was #1 - keep bugging SmartThings,
If #2 - send a PM to Yves (he doesn’t like public complaints about his product on this forum)
If #3 or #4, I suggest you upgrade/replace your current installation with the one here: [DEPRECATED] Updated Ecobee Suite, v1.4.0 (Free)

And if you’re already running that, please post me a specific problem report over at the above link, including the version numbers of Ecobee Suite Manager and your Ecobee Thermostat device(s). The latest version has all but eliminated “unavailable” errors…

(If #6, report your issues to the author of the DTH you are using).

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