Drayton Wiser Heat Hub error

General Discussion
1

Hello everybody,

First of all sorry for my bad english, I am not native.

I have a Drayton Wiser WV724R kit. I tried to setup it but I encountered some issues.
I enabled the WiFi of the HeatHub, I connected to that network and when I connected the Heat Hub to my WiFi network, suddenly the Internet went down. The Hub entered in a state in which I cannot control it anymore.
I tried a factory reset with no luck.

LEDs are blinking at about 30s(Setup - yellow, Hot Water - green, Heating -green).

Does anyone have an idea how can I restore it to a functional state?

Thank you for your help!

2

This is the SmartThings community forum and not the Wiser support centre.

To get any support to your Wiser Heat Hub, contact Drayton Wiser directly:

https://wiser.draytoncontrols.co.uk/support

3

Already did that before I posted here.

But thx anyway. You can close this topic.

4

Alex,

Did you ever get anything more from Drayton than “Your hub is broken, buy a new one”?

I have what sounds like the same issue. The hub won’t reboot after a power cut and I get the same light sequence you describe. On the call with Drayton they got me to try a factory reset and when that didn’t work told me that there was nothing else they could do.

Just wondering if there is anything that can be done.

Thanks,

Ross