Since the newest firmware update hub V2 I’ve had 3 devices continue to go offline and then online eventually. They are Z-Wave devices (motion sensor, door window sensor, Z-Wave range extender.) and have worked fine up until the latest update. Is anyone else experiencing anything weird like this late…

That’s pretty much correct. Sometimes power cycling makes it change it’s status from offline to online, but it doesn’t seem to have much or any impact on whether I can actually control it. It’s all over the place. Some devices show online and then show offline then show online again - all while pow…

Thank you for the information, @itsrickimrick I entered your account again and noticed the Zigbee radio is marked as Functional: false, so, I also included this note in the report to see why the radio isn’t recovering correctly in your case. In another ticket, the investigation into why this happe…

Yes - Z-wave devices that have been stable for multiple years have gone offline or become unresponsive while showing online.

Hi, @MarkTr In your case, I remember there was already a thread were Z-Wave devices were discussed but we didn’t receive the requested information since you weren’t available to get them. To maintain the order in this thread, please, keep the conversation about your case there. I’ll link it here so…

In addition to Z-Wave - devices (switches) turning themselves on without any external influences (physically or by Z-Wave - signalling) I have an Aeotec Z-Wave repeater that goes off-and online at random times. Naturally, this is “only” per the Home Insight function of the app.

Hey @nayelyz , I’ve shared my data via message with you. Thanks in advance!

@nayelyz just checking if there’s any update on my issue. Thanks for your help.

[image] nayelyz: Hi, @mlchelp It isn’t certain that the issue is due to the model of the Station hub, but if you perform a Hub replace with the V3 and check if the issue persists, it can help the engineering’s team investigation. So, please: Perform a Hub replacement through the SmartThings a…

[image] itsrickimrick: @nayelyz just checking if there’s any update on my issue. Thanks for your help. Hi, @itsrickimrick I asked the engineering team if they have an update about this. I’ll let you know once I get an update.

Thank you for letting me know, @mlchelp I also told the engineering team to see if it helps their troubleshooting process.

Devices offline and online again

Devices & Integrations

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Aeotec Hub will not stay connected to zigbee devices Devices & Integrations	101	4846	July 22, 2024
All Zigbee devices are offline in October 2024 Support	21	552	January 9, 2025
[Wi-Fi Hub] Devices went offline and not responding Support	83	6702	July 25, 2023
All Zigbee and Z-Wave devices offline shortly after power restored from a planned power outage Devices & Integrations hubv2 , developers	22	418	January 6, 2026
Hub Firmware Release Notes - 0.30.5 Hub Firmware Release Notes hub_firmware_update	97	7080	May 24, 2020

Devices offline and online again

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