Devices offline and online again

Devices & Integrations
62

A post was split to a new topic: Issues with Smoke detector devices

63

A post was split to a new topic: Devices Bosch ISW-ZPR1-WP13 not pairing to SmartThings after going offline

64

Hi, @MarkTr
In your case, I remember there was already a thread were Z-Wave devices were discussed but we didn’t receive the requested information since you weren’t available to get them. To maintain the order in this thread, please, keep the conversation about your case there. I’ll link it here so both threads stay related:

65

In addition to Z-Wave - devices (switches) turning themselves on without any external influences (physically or by Z-Wave - signalling) I have an Aeotec Z-Wave repeater that goes off-and online at random times.

Naturally, this is “only” per the Home Insight function of the app.

66

Hey @nayelyz , I’ve shared my data via message with you. Thanks in advance!

1 Like
67

@nayelyz just checking if there’s any update on my issue. Thanks for your help.

68

Nayelz I finally got around to doing the Hub replace as you requested. I added a old V3 to my setup and used hub replace on the Station and it moved all of the devices from my Station to the V3. Works perfectly now, all devices online and operational. As per your request, I did this between 12:30 and 1:00 PM EST. I will let you know if it continues to work or is on and off again. I guess the Station is a paper weight now unless engineering ever gets around to fixing the firmware. Honestly I never really liked the Station, I think it has subpar components compared to the V3 which is a work horse! I think the V3 has a better Zigbee radio than the Station.

1 Like
69

Hi, @itsrickimrick
I asked the engineering team if they have an update about this. I’ll let you know once I get an update.

70

Thank you for letting me know, @mlchelp
I also told the engineering team to see if it helps their troubleshooting process.

71

Just a guess, but I think the reason why I’m seeing this issue and other people with a Station are fine, is because of the number of Zigbee devices that I have.

72

Update: Things are still working flawlessly. Both my wife and I have noticed that all of the automations run much faster and more consistently than they did when we were using the Station.

When I first got the Station, I tried to find out how much memory it had, but no one at Samsung seemed to know—or wanted to tell me. I think it’s underpowered and a step down from the V3.

I have to say, the hub replace feature works flawlessly as well. I originally purchased the Station to move off my old V3s and performed a hub replace to the Station, and now back to the same V3.

Hopefully, for those of you still using the Station, the engineers will fix the firmware issue. If you want a quick fix and much better performance, get a V3 and perform a hub replace.

73

@nayelyz Everything randomly started working this morning. I’m still on the same firmware, and nothing changed on my end. Not sure if something was changed by support/dev or not. I’ll report back if the issues return.

74

@nayelyz well I spoke too soon. Everything worked great yesterday and then broke sometime today. I’m back to 40+ devices showing offline even though they’re powered on.

75

I have been seeing 20+ devices going offline/online the last week or so. IIRC, they were all zigbee, either directly connected or matter bridged from Aqara or Hue.

76

Hi, @peeps
Are you still experiencing the issue?
Are all the Zigbee and Thread devices you’ve connected to the same Hub going offline?

Can you provide the information I requested here to open an investigation about your case, please?

77

Hi, @itsrickimrick
The engineering team applied a change in your Hub that could help with this behavior. That was on November 4th, can you let us know if the situation has improved, please?

78

A post was merged into an existing topic: Devices offline/online constantly (Matter only)

79

Hi @nayelyz unfortunately things are still not working. I actually can’t control any devices today. Usually I can get something to work if I try long enough, but nothing seems to be working at all today. Also, I’m not sure if this is related, but my cloud integrated meross garage door opener is also not working properly today, and I’ve never had an issue with it before today.

80

A post was merged into an existing topic: Z-Wave Repair Results

81

@nayelyz any update?

The firmware update that Samsung pushed broke my entire smart home environment almost a month and a half ago…