Since the newest firmware update hub V2 I’ve had 3 devices continue to go offline and then online eventually. They are Z-Wave devices (motion sensor, door window sensor, Z-Wave range extender.) and have worked fine up until the latest update. Is anyone else experiencing anything weird like this late…

Thank you for the information, @itsrickimrick Just a question to confirm I understood correctly. I see that the devices you shared have different timestamps for when they changed their health status. Does this mean that they don’t come back online even if you restart the hub or the devices?

That’s pretty much correct. Sometimes power cycling makes it change it’s status from offline to online, but it doesn’t seem to have much or any impact on whether I can actually control it. It’s all over the place. Some devices show online and then show offline then show online again - all while pow…

Thank you for the information, @itsrickimrick I entered your account again and noticed the Zigbee radio is marked as Functional: false, so, I also included this note in the report to see why the radio isn’t recovering correctly in your case. In another ticket, the investigation into why this happe…

Yes - Z-wave devices that have been stable for multiple years have gone offline or become unresponsive while showing online.

Hi, @MarkTr In your case, I remember there was already a thread were Z-Wave devices were discussed but we didn’t receive the requested information since you weren’t available to get them. To maintain the order in this thread, please, keep the conversation about your case there. I’ll link it here so…

In addition to Z-Wave - devices (switches) turning themselves on without any external influences (physically or by Z-Wave - signalling) I have an Aeotec Z-Wave repeater that goes off-and online at random times. Naturally, this is “only” per the Home Insight function of the app.

Hey @nayelyz , I’ve shared my data via message with you. Thanks in advance!

@nayelyz just checking if there’s any update on my issue. Thanks for your help.

[image] nayelyz: Hi, @mlchelp It isn’t certain that the issue is due to the model of the Station hub, but if you perform a Hub replace with the V3 and check if the issue persists, it can help the engineering’s team investigation. So, please: Perform a Hub replacement through the SmartThings a…

[image] itsrickimrick: @nayelyz just checking if there’s any update on my issue. Thanks for your help. Hi, @itsrickimrick I asked the engineering team if they have an update about this. I’ll let you know once I get an update.

Devices offline and online again

Devices & Integrations

Topic		Replies	Views
Aeotec Hub will not stay connected to zigbee devices Devices & Integrations	99	4874	July 22, 2024
All Zigbee devices are offline in October 2024 Support	21	568	January 9, 2025
[Wi-Fi Hub] Devices went offline and not responding Support	83	6727	July 25, 2023
All Zigbee and Z-Wave devices offline shortly after power restored from a planned power outage Devices & Integrations hubv2 , developers	22	444	January 6, 2026
Hub Firmware and Edge Driver Release Notes - 0.61.6 Hub Firmware Release Notes hub_firmware_update	46	2195	June 27, 2026

Devices offline and online again

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